Terms of service
TERMS OF SERVICE
Last updated: 23 September 2026
These Terms of Service govern your use of the Maison Véda website and your purchase of products from Maison Véda.
By using our website or placing an order, you agree to these Terms of Service.
1. ABOUT MAISON VÉDA
Maison Véda operates this online store and website.
Throughout these Terms, “Maison Véda”, “we”, “us” and “our” refer to Maison Véda.
“Customer”, “you” and “your” refer to any person who uses our website or purchases products from us.
2. USING OUR WEBSITE
You agree to use our website only for lawful purposes.
You must not use our website to:
- violate any applicable law or regulation;
- interfere with the operation or security of the website;
- attempt to gain unauthorised access to our systems;
- copy, reproduce or use our content without permission; or
- engage in fraudulent or misleading activity.
We may refuse or restrict access to our website where reasonably necessary to protect our business, website or customers.
3. PRODUCTS
We aim to ensure that product descriptions, images, ingredients, pricing and other information on our website are accurate and current.
Product images are provided for illustrative purposes and packaging may vary slightly from images shown online.
You should read the product packaging and directions before using any Maison Véda product.
Our products are not intended to diagnose, treat, cure or prevent disease.
If you have any concerns about whether a product is suitable for you, including if you are pregnant, breastfeeding, taking medication or have an existing medical condition, seek advice from an appropriately qualified healthcare professional before use.
4. ORDERS
When you place an order through our website, you are making an offer to purchase the products in your order.
After placing an order, you will receive an order confirmation acknowledging that we have received your order.
An order confirmation does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there is an obvious pricing or product description error;
- we suspect fraudulent or unauthorised activity; or
- we are unable to fulfil the order.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
5. PRICING
All prices displayed on our website are in Australian dollars unless otherwise stated.
Prices may change from time to time. Any price change will not affect an order that we have already accepted.
We aim to ensure that pricing information is accurate. If an obvious pricing error occurs, we may contact you before fulfilling the order.
6. PAYMENT
Payment must be successfully received before an order can be processed.
We use third-party payment providers to process payments. Your payment information is handled in accordance with the applicable payment provider's terms and privacy practices.
7. SHIPPING
We ship orders to the destinations available at checkout.
Shipping options, applicable costs and estimated delivery times are displayed during checkout.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including postal delays, weather, public holidays or other carrier disruptions.
Once an order has been handed to the delivery carrier, tracking information may be provided where available.
8. RETURNS, REFUNDS AND CONSUMER GUARANTEES
Our returns and refund practices are described in our Returns & Refunds Policy.
Nothing in these Terms limits, excludes or modifies any rights or remedies you may have under the Australian Consumer Law.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where applicable, we will provide the remedy required by law.
9. PRODUCT USE
Maison Véda products should only be used according to the directions provided on the product packaging.
You are responsible for following the recommended directions for use.
You should discontinue use and seek appropriate professional advice if you experience an unexpected or concerning reaction.
10. INTELLECTUAL PROPERTY
All content on the Maison Véda website, including our branding, logos, photographs, product imagery, text, graphics, designs and other materials, is owned by or licensed to Maison Véda unless otherwise stated.
You must not reproduce, modify, distribute, publish or commercially use our content without our prior written permission.
11. THIRD-PARTY SERVICES
Our website may use third-party services and applications, including payment providers, delivery services, analytics providers, review platforms and other technology providers.
Your use of third-party services may also be subject to the terms and conditions and privacy policies of those providers.
12. ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, we do not guarantee that all information will always be complete, current or error-free.
If we discover an error that affects an order, we may contact you to discuss the issue and any appropriate options.
13. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that information may be collected and used as described in our Privacy Policy.
14. LIMITATION OF LIABILITY
To the extent permitted by law, Maison Véda is not responsible for loss or damage arising from your use of the website where that loss or damage is not caused by our breach of these Terms or otherwise required to be covered by law.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including rights and remedies available to consumers under the Australian Consumer Law.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time.
Any updated Terms will be posted on this page with the updated date.
Changes will not retrospectively alter rights or obligations that have already arisen in relation to an accepted order unless required or permitted by law.
16. GOVERNING LAW
These Terms are governed by the laws of Queensland, Australia.
Any disputes will be dealt with in accordance with applicable Australian law.
17. CONTACT US
If you have a question about these Terms, an order or our products, please contact us using the contact details provided on our website.
Maison Véda
Email: support@maisonveda.com