Refund policy

RETURNS & REFUNDS

We want you to be happy with your Maison Véda order. If there is an issue with your order or product, please contact us and we'll be happy to assist.

CHANGE OF MIND

30-DAY MONEY-BACK GUARANTEE

If you're not satisfied with your Maison Véda order, contact us within 30 days of the date you placed your order at support@maisonveda.com with your order number and we'll refund your purchase. You don't need to return the product. This applies to one order per customer.

This guarantee is in addition to your rights under the Australian Consumer Law.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.

Please provide your order number and photographs showing the issue so we can assess it.

Where appropriate, we may offer a replacement or refund.

AUSTRALIAN CONSUMER LAW

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.

Where a product has a problem covered by the Australian Consumer Law, we will provide the remedy required by law. Depending on the circumstances, this may include a repair, replacement or refund.

HOW TO CONTACT US

To request assistance with an order or if your question wasn't answered, please contact us with your order number and details of the issue.

Email: support@maisonveda.com