Shipping policy

SHIPPING POLICY

Last updated: 23 September 2026

Maison Véda ships orders within Australia.

SHIPPING OPTIONS

Standard Shipping

Estimated delivery: 2–5 business days.

Express Shipping

Estimated delivery: 1–3 business days.

Delivery timeframes are estimates and may vary depending on your location, the delivery carrier and circumstances outside our reasonable control.

ORDER PROCESSING

Orders are processed and prepared for dispatch after your order has been successfully placed.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Please note that delivery timeframes begin once your order has been dispatched and do not necessarily include order processing time.

DELIVERY ADDRESS

Please ensure your delivery address is correct and complete when placing your order.

Maison Véda is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided at checkout.

DELIVERY DELAYS

While we aim to meet the estimated delivery timeframes above, delivery may occasionally take longer due to circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, peak periods or other delivery disruptions.

If your order has not arrived within the expected timeframe, please contact us with your order number and we will assist you.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and photographs of the issue so we can assess the situation and arrange an appropriate remedy.

AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy limits, excludes or modifies any rights or remedies you may have under the Australian Consumer Law.

CONTACT

If you have any questions about shipping or your order, please contact Maison Véda using the contact details provided on our website.