Shipping & Delivery
Last updated: 12 September 2026
At Maison Véda, we want your order to arrive safely, promptly and exactly as expected. Below you'll find everything you need to know about our shipping and delivery process.
ORDER PROCESSING
Orders are processed Monday to Friday, excluding Australian public holidays.
Orders are generally dispatched within 1–2 business days of being placed.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
During periods of high demand, promotional periods or sales, processing times may be slightly longer.
SHIPPING WITHIN AUSTRALIA
We currently deliver across Australia.
Standard Delivery
Estimated delivery: 4 -5 business days
Shipping cost: Calculated at checkout based on your delivery location.
Express Delivery
Estimated delivery: 1 - 3 business days
Shipping cost: Calculated at checkout based on your delivery location.
Delivery times are estimates only and may vary depending on your location, carrier delays, weather, peak periods and other circumstances outside our control.
FREE SHIPPING
Free standard shipping is available on orders over $80 within Australia.
If your order qualifies for free shipping, this will be automatically applied at checkout.
TRACKING YOUR ORDER
Once your order has been dispatched, you'll receive an email with your tracking number.
Please allow up to 24–48 hours for tracking information to become active after dispatch.
You can use the tracking number provided to monitor your delivery directly through the relevant carrier.
DELIVERY ADDRESS
Please ensure your shipping address is correct before completing your order.
Maison Véda is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied at checkout.
If you've entered an incorrect address, please contact us as soon as possible at support@maisonveda.com. While we cannot guarantee that an address can be changed after an order has been placed, we'll do our best to assist.
DELAYED OR LOST ORDERS
While we work with trusted delivery partners, once an order has been dispatched, delivery is handled by the relevant carrier.
If your tracking information has not updated for an extended period or your order appears to be lost, please contact us and we'll assist you in contacting the carrier and resolving the issue.
DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as possible at support@maisonveda.com with your order number and photographs of the damaged packaging and product.
We'll assess the issue and work with you to determine the appropriate resolution.
INTERNATIONAL SHIPPING
International shipping is currently unavailable.
If we introduce international delivery in the future, this policy will be updated with the applicable destinations, delivery estimates, shipping costs, duties and taxes.
QUESTIONS
If you have any questions about your order or delivery, please contact us at:
We aim to respond to enquiries within 1–2 business days.
Maison Véda
Feel better. Live better.