Returns & Refunds
Last updated: 12 September 2026
At Maison Véda, we want you to feel confident when purchasing from us. If there is an issue with your order, please contact our team and we'll do our best to resolve it.
CHANGE OF MIND
For hygiene and safety reasons, we generally cannot accept returns of opened or used supplements due to change of mind.
If you have purchased an unopened product and would like to request a return due to change of mind, please contact us within 14 days of receiving your order. The product must be unopened, unused and in its original condition.
If your return is approved, return shipping costs are the responsibility of the customer and the original shipping cost is non-refundable.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, faulty or you have received the wrong product, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging where applicable
We'll assess the issue and, where appropriate, arrange a replacement, refund or other suitable remedy.
FAULTY PRODUCTS
If you believe your product is faulty or does not meet the consumer guarantees that apply under Australian Consumer Law, please contact us as soon as possible.
Depending on the circumstances, you may be entitled to a repair, replacement or refund.
Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
REFUNDS
Where a refund has been approved, it will generally be issued to the original payment method used for the purchase.
Once processed, your financial institution may take additional time to make the funds available to you.
SALE ITEMS & PROMOTIONAL ORDERS
Sale or promotional pricing does not remove your rights under Australian Consumer Law.
Any exclusions or special conditions applying to a promotional offer will be clearly communicated at the time of purchase.
EXCHANGES
Due to the nature of our products, we generally do not offer exchanges for change of mind.
If you have received a damaged, faulty or incorrect product, please contact us so we can determine the most appropriate resolution.
HOW TO CONTACT US
For all returns, refunds or order-related enquiries:
Please include your order number so we can assist you as quickly as possible.
Maison Véda
Feel better. Live better.